Vision, Mission & Values
Our Vision
We strive to be an outstanding care provider by providing the best quality individualised care to our service users in order for them to achieve the best possible outcome based on their needs. We aim to provide effective training to our staff that is beyond the mandatory requirement to be able to provide outstanding care to our service users
Our Mission
The Company’s objectives are as follows:
- To help our service users to maintain their independence and quality of life in the comfort of their own home.
- To provide bespoke person-centred care and services to our service users and clients
- To provide continuity of care where possible by providing the same member of staff
- To provide the best possible service to our service users and clients with a nurturing, friendly, compassionate and caring approach
- To respect the choices, dignity and privacy of our service users
- To provide appropriate skilled and trained staff that fits our service users’ needs
- Working in partnership with the NHS and local councils to minimise long stays in hospitals.
- To provide adequately trained staff to our private clients in order to achieve their safe staffing levels for their services
- To offer support to our staff and encourage them to grow/expand within their role or beyond.
Our Values
We have developed a set of values that run throughout our care, recruitment, training and development processes. For example. we interview prospective carers using our values-based questions to establish whether the interviewee is suitable or not, and thereafter, our values are woven into team meetings, supervisions, and trainings and the way we provide care to our service users.
Person Centred
Our priority is our commitment to our service users respecting their wishes and choices on how they receive care and support. We look at the individual as a whole and what is important to them in their life to create a bespoke package around their daily needs. We like to treat our staff with the respect and encouragement they deserve from working in a very high demanding environment and will support them with any extra training and mentoring they feel they need.
Respect, Response And Involvement
Care packages are implemented with the people we support or where needed with the involvement of family and friends. We treat everyone with dignity and professionalism. For all new care inquiries, a senior member of staff will come out to do an assessment of needs to make sure we send the best service and staff that suit your needs. All packages are reviewed regularly to account for any changes required within the support we supply. This will only happen with the service user’s input.
Quality
We deliver a premium service to all our service users no matter on the complexity of the support required. We like to work in a well led, safe, caring, responsive environment. We like to get feedback from our service users whether it’s good or bad so we can always improve our service.
Diverse
Everybody has the right to their own views. Due to this we like to work in a diverse and equality way by offering support to all. We help service users to remain active and independent while living in their own homes. Part of this is ensuring service users cultural and personal beliefs are respected and catered for. Our staff understand the challenges of different populations and adapts services accordingly to cater for different cultures within our communities. We respect people’s differences and treat everyone with respect regardless of their background, beliefs or challenges.
Care And Compassion
We care about how our service users feel. That’s why we will always be here to listen to any concerns and making them feel valued and creating a safe space for people. Care is our core business. We like to deliver the highest quality of care to help improve the service user’s life. Caring defines us and our work. People receiving care expect it to be right for them throughout their time of need. Where possible we will always be available to lend an ear to a family member, but only with the consent from the service user. We feel care should change accordingly.
Trust And Accountability
The heart of everything we do is the relationship we form with our service users, their loved ones, staff, commissioners and other health care professionals is trust and honesty. We are honest and transparent in all the work we do that provides value for all. We take responsibility for the way we deliver care and will always work in the best interests of the service user. We strive to be an outstanding care provider by providing the best quality individualised care and support to our service users in order for them to achieve the best possible outcome based on their needs. We aim to provide effective training to our staff that is beyond the mandatory requirement to be able to provide outstanding care to our service users
